University Health Services: Walk-In Clinic, Spanish.
Harvard Case Study University Health Care Services Walk In Clinic Several existing problems precipitated the creation of the triage system implemented by Kathryn Angell in an effort to deliver improved medical care. The main problem was a lack of coordination in service delivery.University Health Services: Walk-In Clinic Case Solution. The walk-in clinic for general outpatient care at a large university finds complaints about excessive waiting times. The system will be modified to provide for the initial screening of incoming patients to route them to appropriate health care providers.Case: University Health Services: Walk-In Clinic Kathryn Angel has been hired as assistant director for ambulatory care at Harvard’s University Health Services. By implementing a triage system, she wanted to reorganize the Walk-In Clinic. The staff of the clinic includes 22 physicians, 2 registered nurses and 11 nurse practitioners.
Other Recommendations Pre-Triage System Triage System Managing Demand Managing Capacity Triage System Wait Times Pre-Triage Wait Times Utilize 3 reserved Exam Rooms Expand Nurse Practitioners ability beyond the 13 approved categories Adjust Staffing Levels to meet Demand.University Health Services: Walk-In Clinic case analysis, University Health Services: Walk-In Clinic case study solution, University Health Services: Walk-In Clinic xls file, University Health Services: Walk-In Clinic excel file, Subjects Covered Operating systems Operations management by David H. Maister, Shauna Doyle, Rocco Pigneri Source: HBS Premier Case Collection 13 pages.
Harvard Athletics and Harvard University Health Services are pleased to announce that they have received an anonymous gift to provide additional mental health services to support student-athletes' physical, emotional and mental well-being. Measles Information.
